Orders

Set the Factory Flow
We understand there are certain situations like special events or releasing collections when you require your items by a specific date. For a small fee, you can guarantee your delivery date so you will know the exact day you will receive your order. If we are not able to attempt a delivery by your guaranteed date, we will refund your shipping fees and the guarantee fee. Now you are in control of the factory!

Tracking Your Order
Stay connected. Soulysium will notify you of tracking information by email when your order ships. Please check your spam folder if you haven't received your email tracking info!

Where to Buy
Soulysium is sold exclusively at Soulysium.com.

Processing Times
Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
Most orders placed Monday through Friday will be processed and shipped within 5 business days.

Orders placed on Friday or over the weekend will start processing on Monday and ship within 1-2 business days.

Certain products may have longer processing times. These will be noted on the product and cart pages.

Pre-Orders
Items available for pre-order will be indicated on the product page with the anticipated ship date. Please note, once your order is placed, the full payment will be captured up front. If you wish to cancel your order before the ship date, you may do so by contacting Customer Service.

If your order contains pre-order items and available items, please note that your order will be shipped once the pre-order item(s) are received.
We are not able to split orders and ship available items first. If you wish to purchase pre-order items and available items together, we recommend placing a separate orders for each.

Taxes
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

Order Updates
Orders cannot be changed or updated once they are placed as they immediately start processing. If you'd like to add another item to your order, please place a new order for the item.

Order Cancellations
We are usually unable to change or cancel an order after you've placed it.